A thousand dollar cup of coffee

A thousand dollar cup of coffee

While driving the box truck, two of my guys decided to stop in at McDonalds for their coffee special. The driver of the box truck made a drive-way mistake and turned into Hertz Rental Car instead. Being a bit anxious about turning around in a tight space with a big truck he forgot how high the truck is and backed into the corner of the Hertz building.

He damaged the corner of the gutter, fascia, aluminum wrap and even part of the rafter. Close inspection of the corner showed that it was a regular target for large trucks as the gutter had a two foot piece that was replaced sometime before and a section of the aluminum wrap was white instead of the dark gray that every thing else was.

Of course the manager of Hertz was concerned when he was notified of the damage. He was thinking it would be a big problem to file insurance claims and then get a company to do the repairs. Fortunately for him and us, we do this kind of work routinely.

Any one else would have done a piece meal repair as had been done before. Technically all that was  necessary was to replace 5 feet of gutter which could have been any color sprayed with dark gray paint, replace 3 feet of aluminum wrap and reinstall the fascia and he could have been on our way.

But no, Jeff, manager of our Mark of Perfection Co, decided to send a helper for a half hour ride to the warehouse and get not ten feet but sixty feet of the right color of coil. Jeff ripped off the entire 60 feet of gutter—not just six feet and replace it with seamless gutter. Not only that, he removed a section of the fascia board and repaired the rafter beneath it all. He did a class A job using 12 man hours where a 4 hour job was necessary and the our company didn't get a dime and most likely the manager will never remember who we are, but Jeff will remember that the job was done right.

Jeff is that kind of guy, for instance, where others would reuse stainless steel screws on a job that never ever wear out, he will not—his reponse is that, “the customer paid for 'new' materials.”

So you can imagine what kind of installation a customer gets when he installs our Waterloov® Gutter Guards. He always goes the extra mile to make it right which is why our customers of Waterloov® Gutter Covers are satisfied customers.

So how much did that cup of coffee really cost? When we add up all the work, materials, and labor it was nearly a thousand dollars of work—the thousand dollar cup of coffee.