A Waterloov Customer called in recently to ask for a quote to have Waterloov Gutter Covers installed on the front and back of her home. She said that she had it on the back of her home which gave me the impression that she had moved and now wanted it on her new home.
I measured her home and while talking with her I learned that she had had Waterloov on the back of the home that I was measuring. I asked, "What happened to your original Waterloov?"
"I had a new roof installed a couple years ago and the roofer tried to reinstall the Waterloov gutter guard but he messed it up when they took the shovels to rip off the roofing and couldn't reinstall it. So he gave me another gutter cover and it has never really worked."
I looked closely at it and found it to be the WaterFall gutter cover. I told her, "The product he gave you can be very difficult to remove from your gutters. In fact some people when removing it end up destroying the gutter. I'm going to have to charge you $2 per foot to remove it."
This was an insult on top of another insult. The first insult was that she had purchased her first Waterloov in the early 90's for about a third of what it now costs and then she'd have to pay $2 per foot to have her roofer's mistake (installing a product that didn't work) removed.
But there was no question in her mind, she knew what worked (the Waterloov Gutter Covers) and what didn't work and was hoping she could get her roofer to remove his mistake and hopefully save her $2 per foot.
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