The phone call this week went something like this:
"We've had your Waterloov Gutter system since the mid 1990's and are having a problem. Water is overflowing from the gutters in the front of the house and the back of the house. With all the rain, we've gotten some rain in our basement. Please come and fix the problem."
When asked if there was any visible debris on the louvers of the gutter covers the answer was, "No."
Uh oh, is this the first house to have it's gutters clogged? Both front and rear--that would be a rarity.
When we arrived, the homeowner pointed to downspout on the front lower gutter that had become dislodged from the bottom of the gutter. He asked if it could be repaired and thought the gutters would be due for a flushing since this was our first visit in over ten years when he had tree limb damage.
Just to check things out, the endcap was removed and what was revealed was a thirty foot length of gutter that was completely clear and open. Ten minutes later, the endcap was reinstalled, the gutter discharge elbow fastened to the gutter and one problem was taken care of.
Inspection of the short gutter on the rear of the home likewise resulted in an open clean gutter, but there was one area in the center of the gutter where the louvers on the outside of the gutter cover had become blocked.
Because of a trellis they weren't easily visible. Five minutes later and the end cap replaced and the louvers were cleaned.
For peace of mind, upper gutters were also inspected and found to be totally clear and open. Two minutes of instruction on how to brush his lower rear gutter by the trellis and the service call was complete in less than a total of twenty minutes.
Waterloov's reputation for clog free gutters remains unblemished and our 75 yr old customer now knows he can easily maintain them.
No comments:
Post a Comment