My Gutter Covers Drip!

I had a customer who called to tell me that his front gutter drips so much that there's a drip line in the soil. He said that the Waterloov gutter covers around the rest of his house worked very well and that he thought it was a problem with how the Waterloov system was installed.

I asked him if there's any visible debris on the louvers and he informed me that he brushed the system and that it still drips. I was totally at loss as to why this would be happening and informed him that if there was a problem with installation (very very unlikely) that we'd fix it, but if after we did a water test and found nothing he'd be charged for the service call.

Upon arriving at his home it was evident as to what the problem was just by looking at the gutter. It was a first floor gutter and the louvers were completely covered with debris. He showed me the brush he used (a worn our house broom) which was totally inadequate. I showed him our inexpensive stiff bristle brush. My service man brushed his Waterloov Gutter Covers and we did a water test. Hardly a drop missed the Waterloov's louvers and after some basic education, we gave the homeowner his invoice as our reputation remained in tact and went on to the next service call who also had an overshooting problem.

Now you might think we do a lot of service calls, but we don't. Out of approximately two thousand installations locally, we only are called for service about twenty times per year--that's pretty good and only about ten percent of our homeowners actually need to brush their systems--for others it's completely maintenance free. This is why we say, "virtually maintenance free." It's like modern windows have become virtually maintenance free. It doesn't mean that the windows never need cleaning, it means that the homeowner no longer needs to climb a ladder to clean windows but instead simply flips them from inside to clean them.

No other gutter cover, foam insert or screen can be maintained this easily from the ground by the homeowner as Waterloov can.

More in the next post.